Privacy Policy

Last updated: July 17, 2025

Because protecting your personal information is important to us, Aromaestro is committed to full transparency regarding how we handle your data.

This policy complies with the General Data Protection Regulation (GDPR), which came into force in EU member countries on May 25, 2018, and applies to international operations such as Aromaestro.

Collection and Use of Personal Information

Personal information refers to data that can identify or contact a specific individual. You may be asked to provide such information when interacting with Aromaestro. We may share and combine this information to enhance our offerings and services.

When do we collect your personal data?

• Creating a customer or partner account
• Logging in to your account
• Purchasing a product
• Downloading software updates
• Requesting information
• Visiting our website
• Participating in contests or social media events

Types of personal data collected:

• Name
• Mailing address
• Phone number
• Email address
• IP address
• Language
• Communication preferences
• Credit card information
• Contact form submissions
• Transaction history

Log Files and Cookies

We collect certain data through log files and cookies:

• IP address
• Operating system
• Pages visited and queries
• Date and time of access
• Digital advertising (e.g., remarketing)

This data helps us to:

• Improve our services
• Provide personalized experiences
• Create usage profiles
• Generate analytics and statistics

Use of Your Personal Information

We use your data to inform you about new products, updates, setup assistance, and events. You may unsubscribe at any time.

Your data is also used for fraud prevention, legal notices, internal analysis, and to manage contests or promotions.

Collection and Use of Non-Personal Information

We collect non-identifying data for any purpose, including:

• Postal codes and area codes
• Unique diffuser IDs
• Referring URLs
• Geolocation and time zones

If combined with personal data, it will be treated as personal data as long as it remains linked.

Service Providers

We share your data with third-party service providers who support operations such as:

• Stripe and Net30 (payment processing)
• Funio (website hosting)
• Purolator (delivery)

OpenCart (e-commerce platform)

Suite 19, 30–38 Dock Street,
Leeds LS10 1JF, West Yorkshire, UK
+44 (0113) 466 0086
opencart@zendesk.com

Funio (web hosting)

20 Place du Commerce,
Verdun, QC, Canada, H3E 1J3
+1 855-643-8646
contact@funio.com

Other Disclosures

We may disclose personal information as required by law, or for reasons of national security, law enforcement, or public interest. Disclosure may also occur to enforce our terms, protect operations, or in case of reorganization, merger, or sale.

Personal Data Protection

Security Measures

Data is stored on secure systems with limited access. SSL encryption protects data transmission, including online payments and forms.

If you pay by card, it is stored securely with Stripe, our payment provider, to make your next purchases easier. Aromaestro never keeps your full card number. You can ask us to remove it at any time.

Data Retention

We retain data only as long as necessary, unless otherwise required by law.

• Marketing data: 3 years
• Billing data: 6 years

Access, Modification, and Deletion

You have the right to:

• Access your data
• Know how it's used
• Request corrections
• Limit usage
• Request deletion
• Request explanation of automated decisions

Log into your account to update preferences, or contact us directly. We may deny unreasonable or legally unrequired requests.

Our Commitment to Your Privacy

We train staff on privacy protection and enforce strict internal controls. For any questions, concerns, or reports about potential privacy violations, please contact our Privacy Officer. We review and respond as needed.

Privacy Officer: Director of Information Technology, info@aromaestro.com

Policy updates will be posted online when changes are made.

Terms and Conditions

1. Site Use

• 1.1 Location of Operation: The site is operated from Québec.
• 1.2 Limitation of Liability: Use the site at your own risk and according to applicable laws. Aromaestro assumes no liability for content errors or damages.
• 1.3 Trademarks and Copyrights: All trademarks are the property of Aromaestro. Unauthorized use or reproduction is strictly prohibited and may result in legal action.

2. Sales Conditions

• Prices are in Canadian dollars
• Shipping and taxes are extra
• Prices may change without notice

3. Security

Credit card payments are secured with SSL encryption. While we strive to protect your data, no system is 100% secure. We are not liable for breaches unless caused by our own negligence.

Contact Information

Aromaestro Inc.
40 Émilien-Marcoux, Suite 100
Blainville, Québec, Canada, J7C 0B5